Happy customer

Opening

We as customers believe

• Customer is a king
• Customer comes first
• Customer is always right

Many, but not all, companies remember this.

Outline

I am going to give two opposite examples of customer treatment.

Next I want to focus on things that are important to make customer happy.

First example is a "phone call to customer service"

I had problems with the service and I called customer service for assistance.

I was welcomed first by IVR system and after one minute of pressing keys I was given a message that my call was important and next I was listening and paying to the music for about 30 minutes before conversation started. The customer service representative could not solve my problem, did not know what they offer and was not nice. I asked for his name and this resulted in disconnection.

I did not have a feeling I was a King.

How to find domain name for web site?

How to find domain?

It is not possible to find free ".com" domain for commonly used words. So we have to look for more unique and this will take some time.  In order to succeed I suggest systematic approach that I define bellow. This can take several session and few days. I guarantee that using this method you will be able to find huge number of ideas for your domain name to be able to choose from.

You need only following steps:

• Find keywords first
• Prepare cards
• Find names
• Test names
• Register your domain

Find keywords first

Keywords

1. Take list of topics, product and services and description your subject your site is going to address and make a list of keywords from it.

2. Substitute long words with shorter words for example word "perfect"  could be replaced by "best"

3. Choose more meaningful words for group of words that have similar meaning, for example: "revenue", "income", "increase" could be replaced by word "profit"